When you arrive at the customer's desk the computer is giving a continuous beep noise that will not stop. What is the problem?

1.   ?    A virus was downloaded from the Internet.
2.   ?    The BIOS on the motherboard was corrupted.
3.   ?    In proper driver was loaded on the hard drive.
4.   ?    A key on the keyboard is stuck in the down position.

A customer states that after someone borrowed a computer, a larger than normal black border
appeared around the edge of the Windows desktop. What is the first logical question would you ask?

1.   ?    Have you adjusted the contrast?
2.   ?    Has the operating system just been upgraded?
3.   ?    Have you checked to see if the video cable is loose?
4.   ?    Have you checked the video monitor control settings?

What does a “201” error indicate during POST?

1.   ?    CPU error
2.   ?    Memory error
3.   ?    Video problem
4.   ?    Floppy drive error

A service technician is trying to install two IDE drivers as master/slave on the same ATA port.
Drive 1 installed first, jumped as a master and the BIOS correctly auto detected it. Drive2 was
then jumped as a slave and installed but the BIOS would not auto detect it. Which of the following would be the next logical step to trouble shoot the problem?

1.   ?    Replace drive 1.
2.   ?    Replace drive 2.
3.   ?    Make the CD-ROM drive the slave.
4.   ?    Configure drive 2 as a master with no slave.

How should you open the tray on an inoperative CD-ROM drive?

1.   ?    Push the eject button.
2.   ?    Push in on the lower-right corner door.
3.   ?    Right-click the CD icon and select Eject.
4.   ?    Insert a paper clip into the CD drive eject hole.

You just installed a Pentium II 800-MHz chip. When you booted up your computer, it only
recognized 400-MHz chip. What could be the problem?

1.   ?    Only half of the chip is installed into the socket.
2.   ?    The jumper settings on the chip are not correct.
3.   ?    You do not have enough space on your hard drive.
4.   ?    The BIOS setting is not reflecting a multi-speed setting.

A customer just installed a new CD-RW. The system was working fine before the installation, but now the CD-RW does not work. What should you suggest that the customer do?

1.   ?    Flash or upgrade the BIOS
2.   ?    Check the CONFIG.SYS setup
3.   ?    Add CD_RW in the device manager
4.   ?    Check the jumper settings on the CD-RW

Which CPU is intended to operate at a 66MHZ motherboard speed?

1.   ?    Intel 80486
2.   ?    Pentium 75
3.   ?    Pentium II 350
4.   ?    Pentium II 300

What is the memory contained inside the CPU called?

1.   ?    RAM
2.   ?    ROM
3.   ?    CACHE
4.   ?    VIRTUAL

What do you need to do when replacing the motherboard in a portable computer?

1.   ?    Ensure that the board is AT or ATX.
2.   ?    Match the manufacturer and the model number exactly.
3.   ?    Any motherboard will act as long as it is specified for a laptop.
4.   ?    Ensure that the board is from that manufacturer the boards are interchangeable.

A ZIF socket was put on the motherboard to help with inserting and removing?

1.   ?    CPUs
2.   ?    SIMMS
3.   ?    DIMMS
4.   ?    CPU FANS

What is the motherboard speed setting for a Pentium-200?

1.   ?    50 MHZ
2.   ?    60 MHZ
3.   ?    66 MHZ
4.   ?    200MHZ

MicroDIMM has how many numbers of pins.

1.   ?    72
2.   ?    128
3.   ?    144
4.   ?    272

ISA card should work in which bus slots? (Choose two)

1.   ?    PCI
2.   ?    ISA
3.   ?    AGP
4.   ?    EISA

What is the main difference between AT and ATX motherboards? (CHOOSE TWO)

1.   ?    PS/2 port
2.   ?    BNC connector
3.   ?    Soft power switch
4.   ?    Serial connectors