Due to the possibility of brownouts which of the following items will help electronic equipment perform in an interrupted manner? (Choose two)

1.   ?    Strips
2.   ?    Extension Cords
3.   ?    Line conditioners
4.   ?    Battery backup devices

You have installed a new modem with jumpers set to COM2 and IRQ3, but Windows cannot detect the modem. What is the problem?

1.   ?    No dial tone.
2.   ?    IRQ conflict
3.   ?    DMA overrun
4.   ?    COM port speed not set to 256Kbps

How many pins does a standard IDE connector have?

1.   ?    34
2.   ?    40
3.   ?    50
4.   ?    68

The customer is complaining that the program applications being displayed on the screen are missing lines, details and other graphics. How should you change the setting?

1.   ?    Reduce hard ware graphics acceleration.
2.   ?    Increase hardware graphics acceleration.
3.   ?    Increase the horizontal setting on the monitor.
4.   ?    Decrease the vertical display settings on the monitor.
   

Which I/O port does the secondary IDE controller use?

1.   ?    134H
2.   ?    168H
3.   ?    170H
4.   ?    1F0H

A customer calls and says his computer will not boot. You have determined that no sounds are coming from the system and none of the lights are on. What should you take to the site to fix the problem?

1.   ?    CPU
2.   ?    Modem
3.   ?    Video Card
4.   ?    Power Supply

After attempting to dial-up to internet, your mouse pointer freezes. What should be your first diagnostic step in solving the problem?

1.   ?    Check to see if the correct mouse driver is loaded
2.   ?    Check to see, if you are still connected to internet
3.   ?    Check for IRQ conflict.
4.   ?    Check for browser updates.

When you arrive at the customer's desk the computer is giving a continuous beep noise that will not stop. What is the problem?

1.   ?    Virus was down loaded from the internet
2.   ?    BIOS on the motherboard was corrupted
3.   ?    Improper driver was loaded on the hard drive
4.   ?    A key on the key board is stuck in the down position

Which protocol requires unique addressing through software configuration?

1.   ?    IPX
2.   ?    TCP/IP
3.   ?    NetBEUI
4.   ?    AppleTalk

You find that you have no audio. Which of the following does not apply?

1.   ?    The sound card is set to a 66MHz bus speed.
2.   ?    You should check to see if Windows volume control is up
3.   ?    The speaker cable is not plugged into the right connection
4.   ?    An audio adapter needs hardware resources such as an IRQ

What would cause the error message "Bad or missing operating system at boot up"?

1.   ?    No CD-ROM
2.   ?    Missing or corrupt boot sector
3.   ?    Slave hard drive not powered up
4.   ?    A bad floppy drive cable connection
   

You are installing a modem on COM3. Which I/O address should you normally use?

1.   ?    2E8H
2.   ?    2F8H
3.   ?    3E8H
4.   ?    3F8H

The CD-ROM does not work on your system. You suspect that the CD-ROM is not getting the proper voltage. What should you use to test the power connector?

1.   ?     Multimeter
2.   ?    Continuity Tester
3.   ?    Loop back tester
4.   ?    High voltage probe

What is the first program to run during a system boot sequence?

1.   ?    BIOS
2.   ?    COMMAND.COM
3.   ?    CONFIG.SYS
4.   ?    AUTOEXEC.BAT

A NIC that has an ST or SC connector on it is an example of?

1.   ?    IR
2.   ?    Thin Net
3.   ?    Fiber Optic
4.   ?    Twisted Pair