All of the following voltage/current combinations should be considered dangerous but which of these combinations is the most likely to cause serious injury or death?

1.   ?    120 Volts DC at 500 Amperes.
2.   ?    5 volts DC at 100milli amperes.
3.   ?    12 volts DC at 200milli ampere
4.   ?    240 volts and DC at 10milli amperes

Which device should not be plugged into a standard UPS?

1.   ?    An inkjet printer
2.   ?    External Modem
3.   ?    Any monitor
4.   ?    Laser printer
   

A customer calls and says that her computer will not boot. She can hear noises and see lights on the box but nothing comes on the screen. What should you take to the site to fix the problem?

1.   ?    Hard Drive
2.   ?    Video Card
3.   ?    Power Cable
4.   ?    Power Supply

You have just installed a new internal PCI modem in your desktop. It will not dial out. What is the problem?

1.   ?    The port speed is set too high
2.   ?    The modem has not been set up in control panel properties
3.   ?    The phone line is plugged in to the line-in port on the modem card.
4.   ?    The phone line out of the wall is plugged into the phone port on the modem card

The resolution on a new 19" ULTRA VGA monitor was set to 640 x 480 16 colors. You change the resolution to 800x600 High color 16-bit. But the monitor goes blank. What could be the problem?

1.   ?    The video card is using an IRQ
2.   ?    The video card is not installed properly
3.   ?    The monitor trapezoid setting is wrapped
4.   ?    The refresh rate is too fast for the monitor

What is your first action when windows report that your hard drive is developing bad sectors?

1.   ?    Replace the hard drive
2.   ?    Run Secclean from DOS
3.   ?    Run the defrag utility on the hard Drive
4.   ?    Run Scan Disk with the thorough option

What would a Multimeter be used to measure?

1.   ?    CD-ROM data
2.   ?    Power-supply voltage
3.   ?    Floppy drive speed
4.   ?    RAID controller synchronization

You just installed a new IDE hard drive but your system BIOS will not recognize the new drive. What should you check first?

1.   ?    Cable sequence
2.   ?    Jumpers on the hard Drive
3.   ?    Drivers that need to be loaded
4.   ?    Hard Drive manufacturer Website information

What causes chip creep?

1.   ?    Thermal expansion and contraction
2.   ?    Overheating of chips due to electrical shorts
3.   ?    Chips that don't communicate with other chips
4.   ?    Chips memory that is incompatible with the motherboard

You get a CMOS Checksum error during boot up. What is the most likely cause?

1.   ?    Power Supply is bad
2.   ?    BIOS needs Updating
3.   ?    CMOS battery is nearing end of life
4.   ?    Hard Drive types are incorrectly defined

How many devices does USB support?

1.   ?    32
2.   ?    64
3.   ?    127
4.   ?    256

Which type of field replaceable unit is a SCSI host adapter?

1.   ?    CPU
2.   ?    I/O card
3.   ?    Video Card
4.   ?    Hard Drive

What could cause a larger capacity drive to format at lower capacity when you install it in an existing system?

1.   ?    The disk repository is full
2.   ?    The new drive in not y2k compatible
3.   ?    The ram does not support the larger capacity hard drives
4.   ?    The BIOS cannot handle the larger capacity drive and formats at the highest recognizable capacity

When seeking to upgrade your BIOS for a particular motherboard. What do you need to know?

1.   ?    Memory Type
2.   ?    Hard Drive Size
3.   ?    Make and Model
4.   ?    DIMM manufacturer

Which is the fastest speed?

1.   ?    2 ns
2.   ?    20 ns
3.   ?    50 ns
4.   ?    100 ns