Your customer calls and explains that he can't display an entire web page even though he has a 17 inch monitor. He has to use the scroll bars to go from right side to the left side. What change would you make to the display settings?

1.   ?    Click advanced and change to large font
2.   ?    Click advance and change the screen size
3.   ?    Slide the screen area bar over to 800 into 600
4.   ?    Adjust contrast control until the screen has shrunk in size

If a network card is installed in a Windows 98 workstation and there is no network connectivity what should you do to find out if the device is functioning correctly?

1.   ?    Run NETCONFIG
2.   ?    Look at Device Manager
3.   ?    Click Network Neighborhood
4.   ?    Check Networking Properties dialogue box.

What should you do first when a print job is stalled in Windows NT 4.0?

1.   ?    Restart the PC.
2.   ?    Restart the spooler
3.   ?    Try another printer cable
4.   ?    Try another printer driver

In addition to the four files added to boot Windows NT 4.0 system what other file must be present if the system has a SCSI adapter on which the BIOS is not enabled?

1.   ?    SCSI.EXE
2.   ?    SCSI.COM
3.   ?    NTBOOTDD.SYS
4.   ?    NTBOOTDD.COM

After updating a device driver on a Windows NT 4.0 workstation the computer fails to boot to the GUI. What should you do to correct the problem?

1.   ?    Reload the operating system
2.   ?    Run Scandisk and Disc Defragmenter
3.   ?    Press F5 to enter Safe mode and delete the last device installed
4.   ?    Press the spacebar when the load last known good message appears

How can you get a print out the system configuration on a Windows 9x operating system?

1.   ?    From the System Monitor, click the Print button
2.   ?    From the Device Manager, click the Print button
3.   ?    From the DOS prompt type sys and press.
4.   ?    From a DOS prompt type msd press

A Windows 98 computer is having display related problems. You need to adjust the graphics hardware acceleration so that you can troubleshoot the problem. From which location can you do this?

1.   ?    Control Panel, System, Performance, Graphics
2.   ?    Control Panel, System, Display Settings, Graphics
3.   ?    Control Panel, System, Device Manager, Properties, Graphics
4.   ?    Control Panel, System, Hardware Profiles, and Display Settings, Graphics

The system you are upgrading is running Windows 95 A. You have installed a new 20GB drive as a slave and the BIOS recognize the new drive. However when you try to partition the new drive the largest you can create is only 2GB. Why?

1.   ?    FAT32 is enabled
2.   ?    FAT table is corrupt
3.   ?    FAT16 has a 2GB limit
4.   ?    Drive should be set to master

A new modem installed in Windows 2000 is not on the Hardware Compatibility List. What are you likely to be prompted for?

1.   ?    Manufacturer's driver diskette
2.   ?    Serial number of your modem
3.   ?    Connection speed of your modem
4.   ?    Telephone number of your service provider

In the Windows 98 Device Manager what does a black exclamation point on a yellow field next to a sound card indicate?

1.   ?    Sound card is not functioning properly
2.   ?    Sound card is present physically but Windows is not detecting it.
3.   ?    Driver for the sound card is installed but sound card is not present physically
4.   ?    Sound card is installed but disabled.

What commmand should you use to create an emergency repair diskette for Windows NT 4.0?

1.   ?    EDD.DAT
2.   ?    RDISK.EXE
3.   ?    ERD.EXE
4.   ?    COMMAND.EXE

After deleting the default printer from a system with two printers installed windows will?

1.   ?    Disable remaining printer
2.   ?    Make the remaining printer the default printer
3.   ?    Prompt the user to install a new default printer
4.   ?    Prompt the users to select a new default printer

A customer is running Windows NT and has a 20GB unformatted hard disk. The customer wants to format the 20GB drive, move the data from his 5GB drive and label the 20GB drive as the drive B. What Windows NT applet can perform all these tasks for you?

1.   ?    File administrator
2.   ?    Partition magician
3.   ?    Drive administrator
4.   ?    Disk administrator

You have just installed a new modem under Windows 98 and can no longer connect with your internet service provider with the original dial up networking entry. What should you do?

1.   ?    Change the string to ATZ in modem properties
2.   ?    Call your telephone company to report a dead line
3.   ?    Configure the modem to use dial up networking
4.   ?    Select the new modem from the dial up networking properties

A user accidentally deleted the file DIALER. EXE from the Windows directory. Which command is used to restore this file from a Windows 9x installation CD?

1.   ?    COPY
2.   ?    XCOPY
3.   ?    XCOPY32
4.   ?    EXTRACT