When you double click on a short cut that appears on the Windows Desktop why does the application not run?

1.   ?    Desktop shortcuts can not be used in this way.
2.   ?    The short cut has a different icon from the default.
3.   ?    The shortcut file is corrupt and needs to be replaced.
4.   ?    The program file for that shortcut is corrupt or deleted.

On a Windows 9x system all that is seen are truncated file names instead of actual long filename. What utility is being used?

1.   ?    File Manager
2.   ?    System Editor
3.   ?    Program Manager
4.   ?    Windows Explorer

Your Windows 9x computer locks up and you are unable to close the program .How can you terminate the program without shutting down the system?

1.   ?    Press CTRL+ALT+ DEL twice
2.   ?    Use software release utility UNLOCKIT.EXE
3.   ?    Select the Close Program option in the Control Panel
4.   ?    Press CTRL+ALT+ DEL. Select the program not responding and click the END Task button

A Windows 95 Computer is upgraded to Windows 2000. After restarting the computer for the first time, one of the applications is no longer working. What should be done?

1.   ?    Run SCANREG
2.   ?    Run MSCONFIG
3.   ?    Run REGEDIT32
4.   ?    Reinstall the application

In Windows 98 what should you do to cancel a document which is already in the print queue?

1.   ?    Select the print setup option in the application
2.   ?    Double Click the printer's icon in the printer folder and cancel printing
3.   ?    Select Add/Remove printers from the Control Panel choose your printer and edit the queue order
4.   ?    Right click the printer icon on the menu bar of the application you are printing from and go to the properties

Your customer can only connect with a speed of 28.8Kbps even with a 56Kbps modem. The Internet Service Provider (ISP) only uses V.90/X2 modems. What should you suggest?

1.   ?    Disable V.90 in the modem properties
2.   ?    Check the internet for the latest v.90 updates for the modem
3.   ?    Replace the existing modem with an X2 modem V.90 modem and connect only at 28Kbps
4.   ?    Optimize the dial up setting because modem speeds faster than 28.8Kbps can only be achieved under the most ideal conditions

Before upgrading Windows NT 4.0 to Windows 2000 which command should you use to check the existing operating system for compatibility?

1.   ?    RDISK
2.   ?    FDISK
3.   ?    DISKCLN
4.   ?    CHKUPGRD

While logged on as administrator you installed an application on a Windows NT 4.0 workstation. After creating a shortcut in the all users profile you test the application shortcut and it works fine? The users calls and says that the application does not run? What is the problem?

1.   ?    Application was not installed by the user
2.   ?    NTFS permissions prevent her from running the application
3.   ?    The shortcut points to a different file from the newly installed copy
4.   ?    The Everyone group is missing in the application security properties

You are having problems with a system and want to check the registry for errors. At DOS prompt which command should you use?

1.   ?    SCANREG /FIX
2.   ?    SCANREG /REDO
3.   ?    SCANREG / REPAIR
4.   ?    SCANREG /RESTORE

Where are the boot options stored for Windows 2000?

1.   ?    SYS.CFG
2.   ?    BOOT.INI
3.   ?    START.INI
4.   ?    BOOT.CFG

From a command prompt using a Windows NT 4.0 installation CD what will be accomplished by running the command WINNT/B?

1.   ?    Create the Windows NT 4.0 diskettes
2.   ?    Backup the Windows NT 4.0 system registry
3.   ?    Install Windows NT 4.0 with backup diskettes
4.   ?    Install Windows NT 4.0 without prompting for boot diskettes

The user gets an out of memory message when he tries to print. The service technician checks and there is plenty of space on the hard drive. What is causing this error?

1.   ?    Drivers need upgrading.
2.   ?    Spool folder was deleted.
3.   ?    Printer needs more memory.
4.   ?    System needs more memory

In order to send e-mail over the internet successfully you must have which two main parts of thee-mail address?

1.   ?    E-mail name and domain name
2.   ?    Domain name and network type
3.   ?    E-mail name and company address
4.   ?    Domain name and company address

You successfully installed Windows 98 and cannot adjust your display resolution. What should you do first?

1.   ?    Flash the BIOS first.
2.   ?    Degauss your monitor
3.   ?    Update your Windows drivers with the latest available version
4.   ?    Refresh the device manager from the System Control Panel

In the Windows 2000 explorer, opening the C:\WINNT folder shows no files. What is the cause?

1.   ?    System files all have the hidden file attribute set
2.   ?    Windows explorer automatically hides system files from view
3.   ?    Virus infection
4.   ?    System files have been deleted