How do you connect to news groups when using an ISP to connect to the internet?

1.   ?    Contact inter-NIC for connection information
2.   ?    Open Control Panel and select the news group option
3.   ?    Obtain the IP address for the NNTP server from the ISP
4.   ?    Contact the ISP and get IP address of the FTP server.

A user is connected to Internet through an ISDN connection. He visits three different sites. Suddenly a message is given indicating that the site is unavailable. What might be the problem?

1.   ?    The host server is down
2.   ?    The local IP has changed
3.   ?    The host protocol is incorrect
4.   ?    The NetBEUI time exceeded

Which protocol is used by World Wide Web?

1.   ?    FTP
2.   ?    HTTP
3.   ?    SMTP
4.   ?    SMTS

What is the main function of a WINS server on the network?

1.   ?    It assigns IP addresses
2.   ?    It assigns computer names
3.   ?    It resolves NetBIOS names to IP addresses
4.   ?    It allows dual booting between operating systems

A customer wants to set his new computer to use a data/fax internal modem to dial up to an internet service provider (ISP). He has joined the ISP and has all of the ISP information. What should you do first to accomplish this goal?

1.   ?    Obtain an ISP account after installing PPP and dial up networking
2.   ?    Install dial up networking in TCP/IP and setup all appropriate settings
3.   ?    Install PPP and dial up networking after establishing a new account with an ISP
4.   ?    Obtain an account from an ISP then reinstall the modem TCP/IP and dial up networking

In Windows 2000 where should you go to join a group or domain?

1.   ?    Membership manager
2.   ?    Network and dial up connections
3.   ?    Device Manager
4.   ?    System properties

How do most of FTP servers authenticate users?

1.   ?    Securely
2.   ?    Nominally
3.   ?    Individually
4.   ?    Anonymously

In a peer to peer network printing demands are slowing the network terminals. One quick remedy for the problem would be to?

1.   ?    Install more memory on the network printers
2.   ?    Disable printing on one computer that is connected to the network
3.   ?    Set one of your computer systems to work as a network print server
4.   ?    Try to run your print jobs after hours when there is less network traffic

A customer use a Windows 98 machine with a 20BG hard drive formatted with FAT32 and tries to install an old DOS program but gets an error message that there is not enough space on the hard drive. According to the drive properties more than 12GB free space is remaining on the drive. What is wrong?

1.   ?    Windows 98 is not reporting free space properly
2.   ?    The DOS program does not recognize a FAT32 partition
3.   ?     Windows 98 does not support any legacy DOS programs
4.   ?    The partitions on the primary hard drive are not set to active

A user calls and complains that a system bought years ago has USB ports build in, but when a new USB mouse in plugged in the system it does not recognize that a device has been added. What do you suspect is the problem?

1.   ?    The system is running Windows 95
2.   ?    The system does not have the drivers loaded properly
3.   ?    The device was plugged in the machine while it was running
4.   ?    he device was plugged in while the machine was off and then booted

A client calls and tells you that while he was installing Windows 98 the system files could not be updated and the system hung. What should be disabled in order to install a system upgrade?

1.   ?    Drive compression.
2.   ?    Fast booting the BIOS
3.   ?    Antivirus feature in the BIOS
4.   ?    Plug and Play in the BIOS

After a RAM upgrade to a Windows 9x operating system a user experiences random lockups and program errors. You suspect that the new memory is at fault. How can you quickly test extended memory?

1.   ?    Restart and use the Maintenance Wizard
2.   ?    Restart in Safe mode and run Dr. Watson
3.   ?    Use an emergency boot disk with himem.sys
4.   ?    Close all programs and open System information

On a Windows 9x system all that is seen are truncated file names instead of actual long filename. What utility is being used?

1.   ?    File Manager
2.   ?    System Editor
3.   ?    Program Manager
4.   ?    Windows Explorer

A Windows 95 Computer is upgraded to Windows 2000. After restarting the computer for the first time, one of the applications is no longer working. What should be done?

1.   ?    Run SCANREG
2.   ?    Run MSCONFIG
3.   ?    Run REGEDIT32
4.   ?    Reinstall the application

Your customer can only connect with a speed of 28.8Kbps even with a 56Kbps modem. The Internet Service Provider (ISP) only uses V.90/X2 modems. What should you suggest?

1.   ?    Disable V.90 in the modem properties
2.   ?    Check the internet for the latest v.90 updates for the modem
3.   ?    Replace the existing modem with an X2 modem V.90 modem and connect only at 28Kbps
4.   ?    Optimize the dial up setting because modem speeds faster than 28.8Kbps can only be achieved under the most ideal conditions